Returns Policy

RETURN OF GOODS

Returns
Due to the nature of our products, our returns policy lasts 7 days from date of delivery. If 7 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be found to be defective on delivery.  Rokket Teamwear will investigate the your claim and in the event that we reasonably determine that the defects, damages or shortages (as the case may be) were there prior to delivery then we shall, at no charge to you, replace the Goods in question or otherwise remedy the defect or damage or make up for the shortages as the case may be.

Non-returnable items
Merchandise that has been custom modified according to customers specifications and confirmed prior to order are not returnable unless the product is deemed defective on delivery.

Due to the supply of size charts prior to final ordering we cannot accept responsibility for incorrectly ordered sizes.


PRODUCT CARE AND SIZES
All garments Rokket Teamwear supply are manufactured to the highest exacting standards, however we advise that customers always read the garment care label and follow the recommended washing instructions.

Fabric printed by a sublimation process can re-print if subjected to high temperatures, however heated pressing or ironing should not be applied to printed logos, motifs or badges. We ask that customers do not iron Dry Fit Mesh apparel.

As all fabric can discolour by staining or perspiration (particularly in the lighter shades), Rokket Teamwear will not accept any liability for garments that discolour in this manner. Likewise, we will not accept liability for any garments damaged through incorrect care.

Rokket Teamwear recommend using our size charts to ensure you are ordering the correct sizes for your club or team. Contact Us here for our size charts, as unless a sizing chart is used and quoted the sizes quoted are an approximate size guide only. Rokket Teamwear will not accept liability for sizes incorrectly ordered by a customer if our size charts have not been used.

 
CANCELLATION
All garments will remain the property of Rokket Teamwear until paid for in full. All signed and agreed orders remain in force unless cancellation is agreed to in writing by Rokket Teamwear.

Should cancellation be agreed to due to unforeseen circumstances, then all cost incurred up until the agreed date of cancellation will be at the customers expense.

Failure by you, the customer to honour your obligations under these terms i.e. failure to settle accounts when due will mean Rokket Teamwear have the right to suspend or cancel your order by written notice.


PRIVACY
Rokket Teamwear respect the privacy of all persons who visit our website, for further information please read our website Privacy Policy.

Should your contact details change please notify us at info@rokket.com.au

Rokket Teamwear will not sell or trade any personal information or email address to any other company for further information please view our website’s Terms & Conditions here. Any and all credit card payments accepted are processed safely and securely. Should you subscribe or marketing offers and our Rokket Teamwear specials, however, you may unsubscribe at any time by contacting us at info@rokket.com.au


PAYMENT TERMS
Express teamwear orders are to be paid in full prior to commencement of any order production. Any delay of payment in full will result in the delay of the delivery of your Express order.

A 50% deposit is required with the Confirmation and sign off on Artwork and Order prior to commencement of any order production for Custom Made Teamwear with the 50% balance due 7 days before the expected delivery date.


PAYMENT OPTIONS

Direct Deposit
If paying by direct deposit, receipts for payment notification must be submitted to Rokket Teamwear via email immediately after payment is made. Orders will not be processed until proof of payment has been received by our office.

Cheques
All cheques must be made out to Rokket Teamwear, with the funds cleared into our bank account  before any order is dispatched.

Cash
Any Cash received by Rokket Teamwear will result in a receipt being immediately generated for your records.


PLEASE NOTE:   Any delays in payments may slow production and the dispatch of your order.